We want you to feel reassured when purchasing your skincare products on SkinSeoul, so we offer an authentic product guarantee for all orders. We ship all orders direct from our warehouse in Korea and we guarantee that we will refund your order in ful

We want you to feel reassured when purchasing your skincare products on SkinSeoul, so we offer an authentic product guarantee for all orders. We ship all orders direct from our warehouse in Korea and we guarantee that we will refund your order in full if you believe your product is inauthentic. If you are concerned about the authenticity of your product, please send us an email and our team will be able to assist.

Authentic Product Guarantee

We are happy to price match an authorized retailer within 15 days of the purchase date under the following conditions:. If you would like to make a price matching request, please send an email to our team and we'll be able to assist.

We are happy to price match an authorized retailer within 15 days of the purchase date under the following conditions:<ul><li>The item must be available to purchase on the competitor&apos;s website. We do not price match from eBay or clearance stores.</li><li>The item must be the same brand, product, variant, and volume.</li><li>Clearance and final sale prices will be matched solely at the discretion of our support team.</li></ul>If you would like to make a price matching request, please send an email to our team and we&apos;ll be able to assist.

Price Matching & Lowest Price Guarantee

Please send us an email and we'll respond within 24 hours.

SkinSeoul

Why choose SkinSeoul?

Is my personal information secure when shopping on SkinSeoul website?

How do I change my sign-in and personal information?

Does SkinSeoul have a mobile app version?

How do I update my information?

What happens if I have forgotten my passwords?

How do I register for an account with SkinSeoul?

Account Registration

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

Why is the price of the item I ordered different from the price indicated now?

How would I be able to get advice on my skin type to know if a product suits me?

How do I check the expiry date of my products?

How does SkinSeoul guarantee product safety?

Are products on SkinSeoul 100% authentic?

Product FAQs

My order was delivered to the wrong address

How do I change my shipping address?

My order status shows delivered, but I have not received it yet?

I have not received my item. Who should I contact?

Do you have free delivery or other promotions?

Can I send parts of my order to a different address?

Shipping methods available

Do you accept international orders?

How long does it take for my order to arrive?

My order is incomplete, what should I do?

Shipping

Return Policy

My refund total is incorrect. What do I do?

I suspect my parcel has been tampered, what should I do?

How long does it take for me to get my refund?

I have changed my mind on the purchased product, what do I do?

My order has arrived damaged. What should I do?

My order has arrived faulty. What should I do?

Return, Refund & Exchange

I selected my local currency for my payment. Why am I being charged an extra amount on my credit card?

Is there a fixed conversion rate for the currencies that you offer?

I made a payment but I haven’t received any email confirmation. What to do now?