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SkinSeoul

SkinSeoul's Help Center

Authentic Product Guarantee

Price Matching & Lowest Price Guarantee

The #1 Destination for Korean Skincare

Why choose SkinSeoul?

Is my personal information secure when shopping on SkinSeoul website?

How do I change my sign-in and personal information?

Does SkinSeoul have a mobile app version?

What happens if I have forgotten my password?

How do I register for an account with SkinSeoul?

Account Registration

Are products on SkinSeoul 100% authentic?

Why is the price of the item I ordered different from the price indicated now?

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

How does SkinSeoul guarantee product safety?

How would I be able to get advice on which product suits me?

How do I check the expiry date of my products?

Product FAQs

My order was delivered to the wrong address

How do I change my shipping address?

My order status shows delivered, but I have not received it yet?

I have not received my item. Who should I contact?

How much is the shipping fee?

Can I send parts of my order to a different address?

Who is shipping my products?

Do you accept international orders?

How long does it take for my order to arrive?

My order is incomplete, what should I do?

What happens to my order if I was not present to receive or collect it and it is then returned to SkinSeoul?

Can customs and brokerage fees occur?

How do I track my order?

Shipping

My order has arrived faulty or damaged. What should I do?

I have changed my mind on the purchased product, what do I do?

My order has arrived damaged. What should I do?

My refund total is incorrect. What do I do?

I suspect my parcel has been tampered, what should I do?

How long does it take for me to get my refund?

Return, Refund & Exchange

I made a payment but I haven’t received any email confirmation. What to do now?

What payment currencies do you offer?

Can I change my credit card information after I've placed an order?

How do I place an order on SkinSeoul?

Do you offer Gift Wrapping services?

Can I check my order history?

What if the product I want to order is out of stock?

Can I cancel or modify my order once it has been placed?

How do I check the status of an order that I have placed?

How will I know if my orders/payments have been received?

Can I cancel my orders?

How do I pay for my purchases?

How to Purchase

Learn more about our product and brand offerings

Learn more about our shipping timelines and policies

Learn more about our return, refund, and exchange policies

Learn more about how to purchase and order on our website