Product FAQs

Learn more about our product and brand offerings

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

We do not provide refunds or accept returns for cases involving allergic reactions or adverse skin conditions resulting from the use of our products. Since individuals' skin reactions can vary with beauty and skincare items, we recommend customers th

Why is the price of the item I ordered different from the price indicated now?

Product prices vary daily for several reasons:

How would I be able to get advice on my skin type to know if a product suits me?

Identify Your Skin Type: Start by observing your skin's behavior. It can be oily, dry, combination, sensitive, or normal. Knowing your skin type helps to narrow down products tailored for your specific needs.Consult a Dermatologist: For personalized

How do I check the expiry date of my products?

The expiration date on most products is commonly expressed in the YYYY-MM-DD format, providing the year, month, and day of expiry. Always refer to the packaging for accurate details.

How does SkinSeoul guarantee product safety?

At SkinSeoul, prioritizing safety is our top priority. We are dedicated to delivering products that maintain a high and consistent quality. Therefore, the brands we source adhere to global regulations and meet the strictest standards for quality, tra

Are products on SkinSeoul 100% authentic?

Yes, we assure you that all our products are genuine and sourced directly from Korea, from reputable suppliers. We take pride and are committed to providing you with the best experience.