Product FAQs

Learn more about our product and brand offerings

Are products on SkinSeoul 100% authentic?

Yes, we assure you that all our products are genuine and sourced directly from Korea, from reputable suppliers. We take pride and are committed to providing you with the best experience.

Why is the price of the item I ordered different from the price indicated now?

Product prices vary daily for several reasons:

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

We do not provide refunds or accept returns for cases involving allergic reactions or adverse skin conditions resulting from the use of our products. Since individuals' skin reactions can vary with beauty and skincare items, we recommend customers th

How does SkinSeoul guarantee product safety?

At SkinSeoul, prioritizing safety is our top priority. We are dedicated to delivering products that maintain a high and consistent quality. Therefore, the brands we source adhere to global regulations and meet the strictest standards for quality, tra

How would I be able to get advice on which product suits me?

Take our quick and easy skin quiz — it only takes two minutes! By sharing some basic information about your skin type and skincare preferences, our team of skincare experts will analyze your responses and search through our selection of over 7,000 pr

How do I check the expiry date of my products?

The expiration date on most products is commonly expressed in the YYYY-MM-DD format, providing the year, month, and day of expiry. Always refer to the packaging for accurate details.