Return, Refund & Exchange

Learn more about our return, refund, and exchange policies

My order has arrived faulty or damaged. What should I do?

Please contact [email protected] to report the issue. To assist us in effectively addressing the problem, please provide photos of the shipping label, and videos showing the fault. We request that you arrange for its return within 5 days. You ha

I have changed my mind on the purchased product, what do I do?

If you've changed your mind about a product you've purchased, here's what you can do:. We truly appreciate your understanding and are committed to ensuring your satisfaction with our products and services. If you have any further questions or need as

My order has arrived damaged. What should I do?

Please contact our customer service team to report the issue. To assist us in effectively addressing the problem, please provide photos of the consignment note or shipping label, and videos showing the damage on the item. We request that you arrange

My refund total is incorrect. What do I do?

Refunds for items or orders may vary from the expected amount due to discounts and promotions applied during the purchase. The refunded amount will reflect the final price charged after all discounts are taken into account. Please contact support@ski

I suspect my parcel has been tampered, what should I do?

If you suspect that your parcel has been tampered with, we advise you to record a video of the process as you open the parcel. This video evidence will greatly assist us in addressing and investigating the issue more effectively and efficiently. Plea

How long does it take for me to get my refund?

Your refund timeline depends on your original payment method. For payments made via credit card, the refund process usually takes 7 to 14 working days. If you paid through PayPal, the refund should be completed within 3 to 5 working days.If you do no