My order has arrived faulty or damaged. What should I do?Updated 21 days ago

Please contact [email protected] to report the issue. To assist us in effectively addressing the problem, please provide photos of the shipping label, and videos showing the fault. We request that you arrange for its return within 5 days. You have the selection of requesting an exchange of the same product, or a full refund of the returned faulty item.

For Exchange request: Once we receive the returned item, we will begin the exchange process and there will be a refund of the return shipping cost, which will be credited back to your original payment method. Once we have shipped out the replacement product, you will receive an email stating that your order has been packed and dispatched.

For Full Refund request: Once we receive the returned item, we will begin the refund process, including the return shipping cost, which will be credited back to your original payment method.

We truly appreciate your understanding and are committed to ensuring your satisfaction with our products and services. If you have any further questions or need assistance with the return process, please do not hesitate to contact us.

Special Case for Hazardous Items: In cases of potentially hazardous items, like broken glass bottles where spillage is visible before opening the package, we require photos and video proof while opening the package. This enables us to proceed with your refund or product exchange without the need for the item’s return. Our customer service team will provide confirmation for such cases.