My order has arrived damaged. What should I do?Updated 8 months ago

Please contact our customer service team to report the issue. To assist us in effectively addressing the problem, please provide photos of the consignment note or shipping label, and videos showing the damage on the item. We request that you arrange for its return within the next 5 days. You have the choice of requesting an exchange of 1 to 1 of the same product, or a full refund of the returned faulty item.

• For Exchange request: Once we receive the returned item, we will begin the exchange process, there will be a refund of the return shipping cost, which will be credited back to your original payment method, once we have shipped out the replacement product, you will receive an email stating that your order has been packed and dispatched, this will include the tracking number and a URL for you to track the delivery status, your replacement product will typically reach you within 5-8 days.
• For Full Refund request: Once we receive the returned item, we will begin the refund process, including the return shipping cost, which will be credited back to your original payment method.

Special Case for Hazardous Items: In cases of potentially hazardous items, like broken glass bottles where spillage is visible before opening the package, we require photos and video proof while opening the package. This enables us to proceed with your refund or product exchange without the need for the item's return. Our customer service team will provide confirmation for such cases.

We apologize for any inconvenience caused and are committed to resolving this issue to your satisfaction. Please follow these steps, and our team will assist you throughout the process