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Learn more about our shipping timelines and policies
If your order has been delivered to an incorrect address, please contact us immediately with your order number and the incorrect address (if known). We will investigate the issue and work with our logistics partner to take action, if possible. To pre
Please contact us as soon as possible via [email protected] to confirm your new shipping address. We will do our best to update this for you, but unfortunately we are unable to change it for you if the orders have already started processing.
If you haven’t received your item despite the the status being delivered, and it has exceeded the expected delivery timeline in your order confirmation, please reach out to [email protected]. They will assist you in tracking your order and provi
If you haven’t received your item and it has exceeded the expected delivery timeline in your order confirmation, please reach out to [email protected]. They will assist you in tracking your order and provide you with the necessary support to res
Yes, we offer free delivery for all new customers on their first order regardless of the purchase value – simply register, checkout and the delivery fee will be waived automatically. For existing customers or for orders above a certain purchase thres
Unfortunately no, we are unable to send parts of your order to different addresses from a single checkout. Each order is shipped to a single address specified at the time of purchase. If you need to send items to multiple addresses, please place sepa
We work with multiple logistics partners to ensure the highest reliability. They handle the delivery of all our orders, ensuring safe shipping for your purchases.
We deliver to the United States, Australia, New Zealand, Canada, United Kingdom, Singapore, Malaysia, UAE, Saudi Arabia and Qatar.
We’re committed to bringing you the freshest Korean beauty products, shipping directly from Korea to ensure authenticity and quality. Do keep in mind, especially around festive times like Christmas, Black Friday, as well as other Korean Public Holida
If your order is incomplete, please contact our customer service team as soon as possible. Provide them with your order details and specify which items are missing with the photo of the consignment note or shipping label and the items received. Our c
Shipments are undeliverable for reasons such as an incorrect shipping address, failed delivery attempts (e.g., recipient unavailable), or unclaimed parcels held by the local courier. If your order is returned to us as undeliverable, we will notify yo
In the minority of cases, customers may be charged customs and brokerage fees to receive their package. SkinSeoul does not take responsibility for the amount charged due to customs and brokerage fees. In these cases, you can make the payment directly