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Learn more about our shipping timelines and policies
If your order has been delivered to an incorrect address, please contact us immediately with your order number and the incorrect address (if known). We will investigate the issue and work with our logistics partner to take action, if possible. To pre
You can add, modify, or delete the shipping address in the "My Account" section. Click the human icon located on the right to make modifications. To add a new shipping address profile, click the "Address" button on the left. However, you can’t change
If you have not received your order within the next 24 hours after the status shows delivered, please reach out to our Customer Service team. They will assist you in tracking your order and provide you with the necessary support to resolve this issue
Your order will typically arrive in 8-11 business days (United States), 4-8 business days (Singapore), 7-14 business days (Australia) or 8-11 business days (Malaysia). This is because we’re committed to bringing you the freshest Korean beauty product
Yes, we offer free delivery on orders:. For orders under this amount, there will be a shipping fee of USD 14, SGD 6, AUD 18, or RM 28. This promotion allows you to enjoy our products without the added cost of shipping, as long as your order meets the
Unfortunately no, we are unable to send parts of your order to different addresses from a single checkout. Each order is shipped to a single address specified at the time of purchase. If you need to send items to multiple addresses, please place sepa
We work with multiple logistics partners to ensure the highest reliability. They handle the delivery of all our orders, ensuring safe shipping for your purchases.
Yes, at this time, we accept orders within Singapore, Australia, Malaysia and US and do not offer international shipping for other countries yet.
Your order will typically arrive within:. This is because we're committed to bringing you the freshest Korean beauty products, shipping directly from Korea to ensure authenticity and quality.
If your order is incomplete, please contact our customer service team as soon as possible. Provide them with your order details and specify which items are missing with the photo of the consignment note or shipping label and the items received. Our c