Can customs and brokerage fees occur?Updated 21 days ago

In the minority of cases, customers may be charged customs and brokerage fees to receive their package. SkinSeoul does not take responsibility for the amount charged due to customs and brokerage fees.

In these cases, you can make the payment directly to the logistics provider to release the package, keep the receipt, and we will send you SkinSeoul credit up to the value of your order (excluding shipping fees). To request for this, please email us at [email protected] with the following details within 30 days of the payment receipt date:

• Your order number
• A clear copy of the receipt for the fees paid, issued by the logistics provider
• A description of the charges

Refund claims must be submitted in a timely manner, and the evaluation and approval of the claim are at the sole discretion of the company.

If you refuse the package delivery due to customs issues, including refusal to pay customs and brokerage fees, this can cause significant delays should you wish to subsequently make payment to release the package. Unfortunately, SkinSeoul does not offer refunds or reshipments of packages which have been refused by the customer.