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SkinSeoul

<p>Yes, we offer free delivery for all new customers on their first order regardless of the purchase value &#x2013; simply register, checkout and the delivery fee will be waived automatically.&#xA0;</p><p>For existing customers or for orders above a certain purchase threshold, we also offer free delivery. For anything below these following thresholds we charge a small delivery fee.</p><ul><li>US: $6 delivery fee or free above $49</li><li>Australia: A$8 delivery fee&#xA0;or free above A$55</li><li>New Zealand: NZ$8.5 delivery fee&#xA0;or free above NZ$60</li><li>Canada: CA$8 delivery fee&#xA0;or free above CA$69</li><li>United Kingdom: &#xA3;4 delivery fee&#xA0;or free above &#xA3;45</li><li>Singapore: S$5 delivery fee&#xA0;or free above S$49</li><li>Malaysia: RM28 delivery fee&#xA0;or free above RM170</li><li>UAE: 18&#x62F;.&#x625; delivery fee&#xA0;or free above 180&#x62F;.&#x625;</li><li>Saudi Arabia: 25&#x631;.&#x633; delivery fee&#xA0;or free above 220&#x631;.&#x633;</li><li>Qatar: 25&#x631;.&#x642; delivery fee or free above 215&#x631;.&#x642;</li></ul>

Yes, we offer free delivery for all new customers on their first order regardless of the purchase value – simply register, checkout and the delivery fee will be waived automatically. For existing customers or for orders above a certain purchase thres

Do you have free delivery or other promotions?

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Why choose SkinSeoul?

Is my personal information secure when shopping on SkinSeoul website?

How do I change my sign-in and personal information?

Does SkinSeoul have a mobile app version?

What happens if I have forgotten my password?

How do I register for an account with SkinSeoul?

Account Registration

Are products on SkinSeoul 100% authentic?

Why is the price of the item I ordered different from the price indicated now?

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

How does SkinSeoul guarantee product safety?

How would I be able to get advice on which product suits me?

How do I check the expiry date of my products?

Product FAQs

My order was delivered to the wrong address

How do I change my shipping address?

My order status shows delivered, but I have not received it yet?

I have not received my item. Who should I contact?

Can I send parts of my order to a different address?

Who is shipping my products?

Do you accept international orders?

How long does it take for my order to arrive?

My order is incomplete, what should I do?

What happens to my order if I was not present to receive or collect it and it is then returned to SkinSeoul?

Can customs and brokerage fees occur?

How do I track my order?

My order has arrived faulty or damaged. What should I do?

I have changed my mind on the purchased product, what do I do?

My order has arrived damaged. What should I do?

My refund total is incorrect. What do I do?

I suspect my parcel has been tampered, what should I do?

How long does it take for me to get my refund?

Return, Refund & Exchange

I made a payment but I haven’t received any email confirmation. What to do now?

Do you have free delivery or other promotions?Updated 2 months ago