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SkinSeoul

<p id="isPasted">Your order will typically arrive within:</p><ul><li>4-8 business days for the Singapore market</li><li>7-14 business days for the Australia market</li><li>8-11 business days for the Malaysia market</li><li>8-11 business days for the US market</li></ul><p>This is because we&apos;re committed to bringing you the freshest Korean beauty products, shipping directly from Korea to ensure authenticity and quality.</p><ul><li>We understand how important timely delivery is and are working diligently to speed up this process. Do keep in mind, especially around festive times like Christmas, there might be a slight delay due to the high volume of orders and the busy shipping season.</li><li>Please be assured that we are constantly striving to improve and hope to make our delivery times even quicker in the future.</li></ul>

Your order will typically arrive within:. This is because we're committed to bringing you the freshest Korean beauty products, shipping directly from Korea to ensure authenticity and quality.

How long does it take for my order to arrive?

Shipping

Authentic Product Guarantee

Price Matching & Lowest Price Guarantee

Why choose SkinSeoul?

Is my personal information secure when shopping on SkinSeoul website?

How do I change my sign-in and personal information?

Does SkinSeoul have a mobile app version?

How do I update my information?

What happens if I have forgotten my passwords?

How do I register for an account with SkinSeoul?

Account Registration

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

Why is the price of the item I ordered different from the price indicated now?

How would I be able to get advice on my skin type to know if a product suits me?

How do I check the expiry date of my products?

How does SkinSeoul guarantee product safety?

Are products on SkinSeoul 100% authentic?

Product FAQs

My order was delivered to the wrong address

How do I change my shipping address?

My order status shows delivered, but I have not received it yet?

I have not received my item. Who should I contact?

Do you have free delivery or other promotions?

Can I send parts of my order to a different address?

Shipping methods available

Do you accept international orders?

My order is incomplete, what should I do?

Return Policy

My refund total is incorrect. What do I do?

I suspect my parcel has been tampered, what should I do?

How long does it take for me to get my refund?

I have changed my mind on the purchased product, what do I do?

My order has arrived damaged. What should I do?

My order has arrived faulty. What should I do?

Return, Refund & Exchange

I selected my local currency for my payment. Why am I being charged an extra amount on my credit card?

Is there a fixed conversion rate for the currencies that you offer?

I made a payment but I haven’t received any email confirmation. What to do now?

What payment currencies do you offer?

Can I change my credit card information after I've placed an order?

How do I place an order on SkinSeoul?

Do you offer Gift Wrapping services?

Can I check my order history?

What if the product I want to order is out of stock?

Can I cancel or modify my order once it has been placed?

How do I check the status of an order that I have placed?

How will I know if my orders/payments have been received?

Can I cancel my orders?

How do I view or order products?

How do I pay for my purchases?

How to Purchase

How long does it take for my order to arrive?Updated 8 months ago