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SkinSeoul

<ul id="isPasted"><li>If your order is incomplete, please contact our customer service team as soon as possible. Provide them with your order details and specify which items are missing with the photo of the consignment note or shipping label and the items received. Our customer service team will collaborate with the warehouse to investigate the issue. If it is confirmed that items from your order are indeed missing, we will promptly arrange for the replacement items to be sent to you.</li><li>We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this matter. Our team is dedicated to ensuring your complete satisfaction with your order.</li></ul>

If your order is incomplete, please contact our customer service team as soon as possible. Provide them with your order details and specify which items are missing with the photo of the consignment note or shipping label and the items received. Our c

My order is incomplete, what should I do?

Shipping

Authentic Product Guarantee

Price Matching & Lowest Price Guarantee

Why choose SkinSeoul?

Is my personal information secure when shopping on SkinSeoul website?

How do I change my sign-in and personal information?

Does SkinSeoul have a mobile app version?

How do I update my information?

What happens if I have forgotten my passwords?

How do I register for an account with SkinSeoul?

Account Registration

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

Why is the price of the item I ordered different from the price indicated now?

How would I be able to get advice on my skin type to know if a product suits me?

How do I check the expiry date of my products?

How does SkinSeoul guarantee product safety?

Are products on SkinSeoul 100% authentic?

Product FAQs

My order was delivered to the wrong address

How do I change my shipping address?

My order status shows delivered, but I have not received it yet?

I have not received my item. Who should I contact?

Do you have free delivery or other promotions?

Can I send parts of my order to a different address?

Shipping methods available

Do you accept international orders?

How long does it take for my order to arrive?

Return Policy

My refund total is incorrect. What do I do?

I suspect my parcel has been tampered, what should I do?

How long does it take for me to get my refund?

I have changed my mind on the purchased product, what do I do?

My order has arrived damaged. What should I do?

My order has arrived faulty. What should I do?

Return, Refund & Exchange

I selected my local currency for my payment. Why am I being charged an extra amount on my credit card?

Is there a fixed conversion rate for the currencies that you offer?

I made a payment but I haven’t received any email confirmation. What to do now?

What payment currencies do you offer?

Can I change my credit card information after I've placed an order?

How do I place an order on SkinSeoul?

Do you offer Gift Wrapping services?

Can I check my order history?

What if the product I want to order is out of stock?

Can I cancel or modify my order once it has been placed?

How do I check the status of an order that I have placed?

How will I know if my orders/payments have been received?

Can I cancel my orders?

How do I view or order products?

How do I pay for my purchases?

How to Purchase

My order is incomplete, what should I do?Updated 8 months ago