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SkinSeoul

<ul id="isPasted"><li>Login to the website to check on the order status.</li><li>Once your order has been packed, an email will be sent to you to inform you that your order has been dispatched. The tracking note as well as the URL to track your order&#x2019;s status will be included in the email.</li><li>Or you may log in to the website and check on the order status (include steps later once updated)</li></ul>

Login to the website to check on the order status.Once your order has been packed, an email will be sent to you to inform you that your order has been dispatched. The tracking note as well as the URL to track your order’s status will be included in t

How do I check the status of an order that I have placed?

How to Purchase

Authentic Product Guarantee

Price Matching & Lowest Price Guarantee

Why choose SkinSeoul?

Is my personal information secure when shopping on SkinSeoul website?

How do I change my sign-in and personal information?

Does SkinSeoul have a mobile app version?

How do I update my information?

What happens if I have forgotten my passwords?

How do I register for an account with SkinSeoul?

Account Registration

Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skincare products?

Why is the price of the item I ordered different from the price indicated now?

How would I be able to get advice on my skin type to know if a product suits me?

How do I check the expiry date of my products?

How does SkinSeoul guarantee product safety?

Are products on SkinSeoul 100% authentic?

Product FAQs

My order was delivered to the wrong address

How do I change my shipping address?

My order status shows delivered, but I have not received it yet?

I have not received my item. Who should I contact?

Do you have free delivery or other promotions?

Can I send parts of my order to a different address?

Shipping methods available

Do you accept international orders?

How long does it take for my order to arrive?

My order is incomplete, what should I do?

Shipping

Return Policy

My refund total is incorrect. What do I do?

I suspect my parcel has been tampered, what should I do?

How long does it take for me to get my refund?

I have changed my mind on the purchased product, what do I do?

My order has arrived damaged. What should I do?

My order has arrived faulty. What should I do?

Return, Refund & Exchange

I selected my local currency for my payment. Why am I being charged an extra amount on my credit card?

Is there a fixed conversion rate for the currencies that you offer?

I made a payment but I haven’t received any email confirmation. What to do now?

How do I check the status of an order that I have placed?Updated 8 months ago