My order has arrived faulty. What should I do?Updated 8 months ago

Please contact our customer service team to report the issue. To assist us in effectively addressing the problem, please provide photos of the consignment note or shipping label, and videos showing the fault with the item. We request that you arrange for its return within the next 5 days. You have the selection of requesting an exchange 1 to 1 of the same product, or a full refund of the returned faulty item.

• For Exchange request: Once we receive the returned item, we will begin the exchange process, there will be a refund of the return shipping cost, which will be credited back to your original payment method, once we have shipped out the replacement product, you will receive an email stating that your order has been packed and dispatched, this will include the tracking number and a URL for you to track the delivery status, your replacement product will typically reach you within 5-8 days.
• For Full Refund request: Once we receive the returned item, we will begin the refund process, including the return shipping cost, which will be credited back to your original payment method.

We truly appreciate your understanding and are committed to ensuring your satisfaction with our products and services. If you have any further questions or need assistance with the return process, please do not hesitate to contact us.